Customer Relations Executive

JOB REQUIREMENTS

• • Answer, screen and forward any incoming phone calls and emails while providing basic information when needed

• Make outbound calls for customer’s needs
• Update appointment calendars and schedule of meetings/appointment
• Entering customer information onto a computer database
• Create reports related to Customer Service.

ESSENTIAL DUTIES AND RESPONSIBITLITIES

• Proven working experience in similar roles
• Excellent customer service skills
• Proficient with Microsoft Office Suite
• Professional appearance
• Solid communication skills both written and verbal (English Proficiency)
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to organize, multitask, prioritize and work under pressure
• Mandarin Speaking (a plus factor)

EDUCATIONAL ATTAINMENT

• College graduate of any four years course;
• With atleast 1 year experience in customer service
• Fresh graduate is welcome to apply.